Our Privacy Policy

Learn how we handle your personal information and ensure your privacy and data security on our platform.

Last Updated on March 2, 2026

Information We Collect

We may collect and process the following types of personal information:

Information you provide directly

  • Full name

  • Phone number

  • Email address

  • Property address (where relevant)

  • Details you submit through enquiry or booking forms

  • Appointment preferences and scheduling details

  • Any additional information you voluntarily provide via calls, texts, or email

Information collected automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and device information

  • Website usage data (pages visited, time spent, referral source)

  • Cookies and tracking information (where enabled)

How We Use Your Information

We use your personal information to:

  • Respond to enquiries and requests

  • Contact you by phone, SMS, or email regarding your enquiry

  • Schedule, confirm, and manage appointments

  • Provide customer support and service updates

  • Improve our services and internal processes

  • Maintain business records and communication logs

  • Comply with legal and regulatory obligations

SMS Messaging & Communications

If you provide your phone number, you may receive SMS messages relating to:

  • Appointment confirmations and reminders

  • Follow-up messages regarding your enquiry

  • Rescheduling requests

  • Customer service and support communications

Message frequency varies depending on your enquiry and appointment status.

Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP.
You may request help by replying HELP.

Consent to receive SMS messages is not a condition of purchase.

How We Share Your Information

We do not sell your personal information.

We may share your information only when necessary to deliver services, including with:

  • Messaging providers (e.g. Twilio) for sending and receiving SMS

  • Voice providers and telephony platforms for call handling

  • Scheduling platforms and calendar tools used to manage appointments

  • CRM and automation tools used to manage enquiries and communication history

  • Hosting, analytics, and website service providers

All third parties we work with are required to handle your information securely and only for the purpose of providing services to us.

Your Rights

Depending on your location, you may have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request deletion of your personal data

  • Object to processing in certain circumstances

  • Request restriction of processing

  • Request data portability

To exercise any of these rights, please contact us using the details below.

Data Security

We take appropriate technical and organisational security measures to protect your personal data against loss, misuse, unauthorised access, alteration, or disclosure.

We store personal information only as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required by law.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law or as necessary to provide our services. We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, provided that they agree to keep your information confidential.

Cookies

We may use cookies and similar tracking technologies to improve website performance and user experience.

You may disable cookies through your browser settings, though some website functionality may be affected.

Changes to this Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy periodically for any updates.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, contact us at:

SystemPilot
Email: will@systempilot.ai
Website: https://systempilot.ai

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